Welcome to Our Store
Effective Date: July 24, 2026
At Brivoora, customer satisfaction is our priority. We want you to shop with confidence, knowing that if you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy explains the conditions, process, and eligibility for returns, exchanges, and refunds.
By placing an order on our website, you agree to the terms outlined in this policy.
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must meet the following conditions:
Items returned without prior approval or that do not meet these requirements may not be eligible for a refund.
For health, safety, and quality assurance reasons, certain products cannot be returned, including:
If you are unsure whether your item is eligible, please contact our support team before initiating a return.
To request a return, please contact our customer support team within the eligible return period.
When contacting us, please include:
Once your request has been reviewed and approved, we will provide detailed return instructions.
Please do not send items back without receiving return authorization, as they may not be accepted.
Customers are generally responsible for return shipping costs unless the return is due to:
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
After we receive your returned item, our team will inspect it to verify that it meets the return eligibility requirements.
The inspection process typically takes 3–5 business days after the package is received.
Once the inspection is complete, you will be notified via email regarding the approval or rejection of your return.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping charges (if applicable) are generally non-refundable unless the return is the result of our error.
If your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.
Orders may be canceled before they have been processed or shipped.
Once an order has entered the shipping process, it can no longer be canceled and must instead follow the return procedure outlined in this policy.
We currently offer exchanges only for products that arrive damaged, defective, or incorrect.
If you would like a different size, color, or product, we recommend returning the eligible item (if applicable) and placing a new order.
Brivoora reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will become effective immediately upon being published on this page.
We encourage customers to review this policy periodically for the latest information.
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Brivoora
Email: info@brivoora.shop
Phone: +123 456 789
Address: 14940 Pete Dye St, Moreno Valley, CA 92555, United States