Welcome to Our Store
Q: What is Brivoora?
A: Brivoora (operated by Kitchen Kraft) is an online kitchenware store specializing in premium wood and bamboo kitchen organization products, cutting boards, and home essentials.
Q: Where is your business located?
A: Our physical business address is 980 N Telshor Blvd, Las Cruces, NM 88011, United States.
Q: How do I care for my bamboo and wood kitchenware (cutting boards, spice racks, dish racks)?
A: To keep your wooden and bamboo items in top condition:
Wash by hand using mild soap and warm water.
Dry immediately with a clean towel; do not let them soak in water.
Do not wash wooden or bamboo products in the dishwasher.
Apply food-grade mineral oil to cutting boards periodically to prevent drying or cracking.
Q: Do the spice jars come filled, or are they empty?
A: The BRIVOORA Bamboo Spice Rack set includes 10 empty glass jars, allowing you to fill and label them with your favorite spices and herbs.
Q: What payment methods do you accept?
A: We accept major credit/debit cards via Stripe, PayPal, as well as flexible buy-now-pay-later installment options through Afterpay and Affirm.
Q: Will I be charged sales tax or extra checkout fees?
A: Applicable taxes are calculated transparently during checkout based on your state. There are no hidden fees or surprise charges.
Q: Where do you deliver, and how much does shipping cost?
A: We ship exclusively within the United States. We offer Free Standard Shipping ($0.00 USD) on all orders.
Q: How long will it take to receive my order?
Handling Time: 1 to 2 business days (Mon–Fri).
Transit Time: 3 to 7 business days (Mon–Fri).
Total Estimated Delivery: 4 to 9 business days.
(Daily order cut-off time is 5:00 PM MDT).
Q: What is your return policy?
A: We offer a 30-day return policy from the date your package is delivered. Items must be in new, unused condition with original packaging intact.
Q: How much do return shipping and restocking cost?
A: We provide prepaid return labels at no cost to you ($0.00 USD), and we do not charge restocking fees.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, refunds are processed back to your original payment method within 10 business days.
Q: How can I contact customer support?
A: You can reach us anytime:
Live Chat: 24/7 on our website.
Email: info@brivoora.shop
Phone: +1 (575) 525-8455 (Mon–Fri, 9:00 AM – 5:00 PM MDT)