Welcome to Our Store
Effective Date: September 9, 2026
Welcome to Brivoora (operated by Kitchen Kraft). This Shipping Policy is designed to give you a clear, complete picture of how we handle your order from the moment you click “Buy” to the moment it arrives at your door. It covers everything from processing timelines and delivery estimates to tracking, address accuracy, delays, and what to do if something goes wrong along the way. We encourage you to read through it before placing an order so there are no surprises.
All prices, shipping charges, and order totals mentioned throughout this policy are listed in USD unless stated otherwise.
Brivoora currently fulfills orders to residential and commercial addresses located strictly within the United States of America (all 50 states).
We are not yet able to ship to addresses outside the United States, including U.S. territories, PO Boxes, or APO/FPO military addresses that are not directly serviced by our standard carrier network. We are actively evaluating additional shipping options, and this section will be updated the moment that changes.
We aim to keep shipping simple, transparent, and predictable:
Shipping Fee: $0.00 USD
Shipping Type: Free Standard Shipping on all orders.
There are no hidden handling fees or minimum order value requirements added at checkout.
Order Cut-Off Time: Mountain Daylight Time (MDT) on business days.
Orders placed before 5:00 PM Mountain Daylight Time (MDT) on any business day (Monday through Friday) are queued to begin processing the same day. Orders placed after this cut-off time, as well as orders placed on weekends or recognized public holidays, are queued to begin processing on the next available business day. This ensures every order is handled properly by our fulfillment team during standard operating hours.
Handling Time: 1 to 2 business days (Monday–Friday).
During this processing window, our fulfillment team verifies order and billing details, picks and quality-checks your items, and securely packages your order for carrier pickup. During periods of high order volume (such as seasonal sales or holidays), processing may occasionally extend slightly beyond this window. We will notify you if a meaningful delay is expected.
Transit Time: 3 to 7 business days (Monday–Friday).
Once dispatched, orders generally arrive within 3 to 7 business days, depending on your delivery location, local carrier routes, and external factors such as severe weather or regional transportation disruptions.
Estimated Total Delivery Time: 4 to 9 business days (Monday–Friday).
Combining both processing time (1–2 business days) and transit time (3–7 business days), most orders arrive within 4 to 9 business days from the date the order is placed.
Please note: All delivery estimates are provided as general timelines. They are not guaranteed delivery dates, as actual delivery may vary depending on carrier performance and factors outside our direct control.
For the purposes of this policy, a business day is defined as Monday through Friday, excluding standard public holidays recognized by Brivoora or shipping carriers. Orders are not processed, dispatched, or delivered on weekends or recognized holidays.
Depending on your delivery location and operational considerations, your order may be shipped via:
USPS
UPS
FedEx
DHL
We select the carrier best suited to deliver your package reliably and efficiently. We do not guarantee delivery via a specific carrier request.
Every order shipped from Brivoora includes tracking capabilities. Once your package is collected by the carrier, a shipping confirmation email containing your tracking link and tracking number will be sent to the email address provided at checkout. Please allow 24 to 48 hours for tracking details to update in the carrier’s system after receiving your notification.
If you need to adjust or cancel an order, please contact customer support as soon as possible after placing it.
Pre-Shipment Requests: Requests received while your order is still awaiting fulfillment will be processed and accommodated wherever feasible.
Post-Dispatch Requests: Once an order has moved into fulfillment or been handed over to the shipping carrier, we are unable to cancel or modify it. Once delivered, you may initiate a return in accordance with our Return & Refund Policy.
It is the buyer’s responsibility to verify that all shipping details—including street name, house/suite number, city, state, and ZIP code—are entered accurately at checkout.
Address Corrections: If you discover an error, contact us immediately at info@brivoora.shop.
Returned / Incorrect Address Packages: If a package is returned to us as undeliverable due to an incorrect, incomplete, or invalid address provided at checkout, the customer may be responsible for additional shipping charges required to re-dispatch the package to the corrected address.
If your carrier tracking status indicates “Delivered” but you cannot locate your package:
Check around your entry doors, porch, mailroom, or garage.
Check with family members or nearby neighbors who may have accepted it on your behalf.
Wait 24 hours, as some carriers occasionally scan packages as delivered shortly before physical drop-off.
If the package remains unlocated after 24 hours, contact our support team at info@brivoora.shop so we can initiate a carrier search and assist you in filing a claim.
While we work hard to meet estimated timelines, delivery schedules may occasionally experience delays due to:
Severe weather or natural disruptions
Peak holiday shipping volumes
Regional logistics bottlenecks
If we become aware of a substantial delay affecting your order, we will make every effort to notify you with updated tracking information.
Lost Packages: If tracking shows no movement for more than 7 consecutive business days, contact us to open a carrier investigation. Once verified lost by the carrier, we will issue a replacement or refund according to our Return & Refund Policy.
Damaged Items: If your package arrives visibly damaged, please take clear photos of the damaged item and outer packaging, and email us within 48 hours of delivery at info@brivoora.shop.
Stolen Packages: If tracking confirms delivery to the correct address but the package is stolen, please notify us and local authorities to assist with carrier claims and police report documentation.
If your order contains multiple items, they may occasionally ship separately or arrive in multiple packages depending on stock availability or warehouse origin. If your order is split, you will receive separate tracking links for each package.
During peak holiday shopping periods, carrier networks experience high volumes that may cause minor delays in processing or transit. We recommend placing time-sensitive orders early to allow ample buffer time for delivery.
If a delivery is refused by the recipient or returned to us as undeliverable through no fault of Brivoora, we reserve the right to deduct any carrier return shipping charges incurred from the final refund amount once the package is returned to our facility.
If you have any questions regarding your shipment, delivery estimates, or order tracking, please reach out to our customer service team:
Legal Business Name: Kitchen Kraft
Store Name: Brivoora
Website: https://brivoora.shop/
Support Email: info@brivoora.shop
Customer Support Phone: +1 (575) 525-8455
Business Address: 980 N Telshor Blvd, Las Cruces, NM 88011, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Expected Response Time: 24 to 48 hours during business days