Welcome to Our Store
Effective Date: September 9, 2026
Welcome to Brivoora (operated by Kitchen Kraft). This Return & Refund Policy is designed to give you a clear, complete, and transparent understanding of how returns and refunds work for your orders. We believe in keeping our policies straightforward and accessible so that you can shop with confidence.
All prices, fees, and refund amounts referenced throughout this policy are listed and processed in USD.
This policy applies to all orders shipped within the United States of America. All products sold on Brivoora are eligible for return under the conditions outlined below.
You have 30 calendar days from the date your order is marked as delivered by the carrier to request a return. Return requests submitted after this 30-day window has closed cannot be accepted.
We accept returns for both defective items (damaged, defective, or incorrect items) and non-defective items (such as change of mind or buyer’s remorse).
To qualify for a valid return, the product must meet the following criteria:
Product Condition: Must be in New / Unused / Unworn condition.
Packaging Requirement: Must be in its original packaging.
Tags & Accessories: Must include all original tags, labels, manuals, papers, parts, and accessories.
Resalable Condition: Must show no signs of post-delivery damage, wear, or alteration.
Proof of Purchase: Must be accompanied by an order confirmation or valid order number from Brivoora.
The following items are excluded from our return policy and cannot be sent back for a refund:
Products that show visible signs of post-delivery wear, alteration, or damage caused by misuse.
Items sent back without original packaging or missing core parts and accessories.
Gift cards or promotional vouchers.
Unauthorized returns sent to our address without prior approval.
We keep return costs clear and simple:
Restocking Fee: $0.00 USD (We do not charge any restocking fees on approved returns).
Return Shipping Cost: $0.00 USD (Free Return Shipping).
Whether you received a defective item or simply changed your mind, Brivoora covers the return shipping cost by providing a prepaid return label once your return request is approved.
All returns must be completed By Mail. To initiate a return, follow these simple steps:
Submit a Request: Contact our support team via email at info@brivoora.shop within 30 days of delivery. Include your order number, reason for return, and clear photos if the item is damaged or defective.
Get Approval & Prepaid Label: Once your request is reviewed and approved (typically within 24 to 48 hours), we will send you a Prepaid Return Shipping Label and return instructions via email.
Pack & Ship: Securely pack the item in its original box with all accessories, attach the prepaid return shipping label to the outside of the package, and drop it off at the designated carrier location.
Please do not send items back to our business address without receiving prior authorization, as unauthorized packages may be delayed or refused.
If your item arrives damaged in transit, defective, or if we sent you the wrong product, please report it to us within 48 hours of delivery.
Email info@brivoora.shop with your order number, photos of the damaged or incorrect item, and photos of the outer shipping box.
Once verified, we will provide a prepaid return label at no cost to you and offer you the choice of a full refund or a free replacement shipment.
We currently do not offer direct item exchanges. If you prefer a different item, color, or model, please return your eligible item for a full refund following our standard return process and place a new order on Brivoora for the replacement piece.
Inspection Upon Arrival: Once your package arrives at our facility, our team will inspect the item within 1 to 3 business days to verify that it meets our return condition requirements.
Refund Approval: Upon approval, your refund will be processed back to your original payment method. We cannot issue refunds to a different card or bank account.
Refund Processing Time: Once approved and initiated by Brivoora, funds are typically credited back to your account within 10 business days.
Bank / Provider Processing: Please note that your financial institution or credit card issuer may require additional days to reflect the credited funds on your statement.
If it has been more than 10 business days since your return was approved and you have not seen the credit, please verify with your bank first, then contact us at info@brivoora.shop.
If a shipment is refused upon delivery or marked undeliverable due to an incorrect or incomplete address provided at checkout (and not due to carrier error), the order will be processed as a standard return once received back at our facility.
| Policy Attribute | Store Standard / Setting |
| Return Policy URL | https://brivoora.shop/pages/return-policy |
| Eligible Countries | United States |
| Return Policy Type | Returns accepted for defective and non-defective products |
| Product Condition | New / Unused only |
| Return Window | 30 calendar days from delivery date |
| Return Method | By Mail |
| Return Label Cost | $0.00 USD (Prepaid label provided) |
| Restocking Fee | $0.00 USD (No restocking fee) |
| Return Shipping Paid By | Merchant (Free returns) |
| Refund Processing Time | 10 business days after inspection |
| Refund Method | Full Refund to original payment method |
| Currency | USD ($) |
If you have any questions, require return authorization, or need assistance with a refund, please reach out to our customer support team:
Legal Business Name: Kitchen Kraft
Store Name: Brivoora
Website: https://brivoora.shop/
Support Email: info@brivoora.shop
Customer Support Phone: +1 (575) 525-8455
Business Address: 980 N Telshor Blvd, Las Cruces, NM 88011, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (MDT)
Expected Response Time: 24 to 48 hours on business days